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Privacy Policy (Please Read Carefully)

MTstrength is serious about protecting your online privacy. This Privacy Statement explains our views and practices concerning privacy, and how they may pertain to you as a user of our services.

You or Your means you as a participant in or as a user of the InjuryFreeFitness.co.uk website. We or Our or Us means MTstrength . Our site means InjuryFreeFitness.co.uk.


SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This enables us to both fulfil and support the products you purchase.

Prior using MTstrength & Fitness products or services customer may be asked to complete Health and Lifestyle Questionnaire form, to identify needs and wants in order to adjust programs/services to suit customers needs. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.

Email marketing: With your permission, we may send you emails about new products, free and premium content (i.e. blog posts, YouTube videos, reports/whitepapers, etc.), and special events.


SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason (i.e. newsletter subscription and marketing messages), we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.

You may withdraw your consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send.

You may also withdraw your consent anytime, by contacting us at mihail@mtstrength.com or mailing us at: MTstrength & Fitness Thrissell St, Bristol BS5 0SW


SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.

IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.


SECTION 4 – DATA STORAGE

Our shopping cart solution is hosted and managed by GoCardless and/or iZettle. They provide us with the online e-commerce platforms that allows us to sell our products and services to you.

Your data is stored through Timely Software/Website and their data storage, databases and the general Timely application. They store your data on a secure server.

Your data is stored through Google Drive and their data storage, databases. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then GoCardless store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

NOTE: At no point during the transaction does MTstrength and Fitness take custody or store your credit card information. This is process is monitored and managed by GoCardless and you can read their terms of service, privacy policy and PCI Compliance information by visiting their site at: https://gocardless.com/legal/privacy.

Any information gathered by iZettle during the initial payment process will be stored or deleted in accordance with iZettle privacy policy, please read it using the link below: https://www.izettle.com/gb/privacy-policy

If you are using a monthly bank transfer services managed by yourself, your bank details information are stored in NatWest Bank Building Society and you can check their privacy policy using the link https://personal.natwest.com/global/privacy.html.


SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or end the services with MTstrength & Fitnes or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


SECTION 7 – COOKIES

MTstrength utilises cookies to create a more customized experience for our users and customers. For example, we use a login cookie so members do not have to re-enter their username and password each time they return to our site We also use tracking pixels (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. Finally, we use remarking pixels from Facebook and Google to aid in customized, targeted follow-up advertising.


SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mihail@mtstrength.com or by mail at MTstrength & Fitness [Re: Privacy Compliance Officer]

[MTstrength & Fitness Thrissell St, Bristol BS5 0SW]


1.1 PROGRAMES PRODUCTS AND SERVICES

All food and training plans are designed to the specific goal of the product service or plan and therefore will not be modified added to or changed upon request. Where an intolerance or allergy is present the food plan will be amended, or a supporting email will be given to accompany the plan but only if it is declared in the health and lifestyle questionnaire before the plan is issued. The plans are designed to the company’s own formula to achieve the desired results. The formulas used for the plans will not be disclosed as this is our unique approach to achieving the desired effect or outcome. Depending on the product or service the plan will either be set or tailored and will be declared if it is to be tailored. Disagreeing with our methods for achieving the desired outcome for any reason will not result in any aspect of the plan or service being re-designed or warrant a refund. All food, therapy and exercise plans are complete and should be carried out solely own their own unless specified. Any additional training, therapies, supplements or eating plans you take on are against our advice and you do so of your own accord. It is your responsibility to track all of your meals progress photos measurements and exercise unless where specified. The appropriate tools will be provided to allow self-tracking to be done effectively.


1.2 PAYMENT

All Products and Services are paid on a pre-payment bases. Payments are handled either directly by the trainer by cash bank transfer or through our 3rd party payments handler GoCardless ltd and iZettle. If you choose to pay using GoCardless ltd. any payment queries should be directed to GoCardless ltd. Mihails Tanciks MTstrength & Fitness excepts no responsibility for any problems experienced using GoCardless and by choosing to pay via GoCardless ltd. you understand any risk and agree to their terms and conditions. Depending on the product or service, payment may be expected once or monthly with an option to pay all of the fees upfront. If paying for a monthly programme you have committed yourself to the full length of the programme to which you have agreed. If a payment is cancelled, cannot be taken due to insufficient funds, has been refused by GoCardless ltd or your chosen method of payment, a reminder email will be sent to you requesting the outstanding payment. This can be paid from your original payment method, directly into our Company account or by GoCardless. If the funds have not been received within 5 days of the due date, a £20 admin fee will be charged in addition to the arrears. At this stage plan production and email support will go on hold until the balance is paid. In the event that we have not heard from you and payment isn't successfully received within 5 working days, a further email will be sent advising you that if outstanding funds are not received we reserve the right to pass your details over to our chosen debt collection agency to enable us to recover the costs. This email; will represent the final demand for payment and will be in line with the statutory 30 days period in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Additional charges will apply in this instance.


1.3 MONEY BACK GUARENTEES

Money back guarantees apply only to products or services where it is declared upon before purchase. Where there is a guarantee in place the terms of that guarantee will be unique to that product or service. Terms of said guarantee will be given in conjunction with that product or services information. In case if refund will be agreed to process, MTstrength & Fitness has a right to recover the cost for the discount provided if customer did not meet agreed program length. As any of the program discounts (1 month, 3 months, 6 months and 12 months) are based on the condition that customer agreed to commit for a chosen plan.


1.4 SESSION APPOINTMENTS

You assume full responsibility for all appointments schedules and time keeping. Once a session has been booked it is for you to keep to the schedule and notify us of any changes as soon as possible. Reminders may be sent but ultimately you should keep to all appointments and the reminder should be seen as a courtesy. Should you fail to meet an appointment rescheduling will be at the discretion of the trainer and you may be required to pay a portion or all the session fees. In the case of illness lasting up to 1 week you will forfeit these sessions. In the case of illness lasting 2 weeks you can reschedule 50% of missed sessions and for illness lasting 3 weeks or more a freeze will be added to your account stopping payment for the next month to account for the month of missed sessions and then resume as normal with an additional month added to the end of your contract. All Block bookings must be redeemed within 1 year of the purchase date and cannot be redeemed thereafter. In the case of unredeemed sessions for block bookings no refund will be given for a portion of the block booking fee. If customer requires to cancel or re-schedule the sessions 24 hour notice must be provided.


1.5 HOLIDAYS AND PROGRAM BREAKS

We will ensure all questions get answered as quickly and effectively as possible. We aim to respond to all enquiries within 24hrs. We will not contact you regarding reminders, progress or tracking unless specified within that particular product or service. We will respond to all queries in a timely fashion within office hours. We aim to support you through all of our programmes by giving full answers to any questions. If any additional advice or information is needed to a programme you may ask questions until you are satisfied although fair usage may apply in extreme circumstance to be decided by us.


1.7 OFFICE HOURS

We aim to support all of our clients as much as possible by providing long office hours as detailed below: Monday through to Friday - 7.30am to 8pm Saturday – 7.30am to 3pm Sunday - closed Bank Holidays - closed Christmas and New Year - office closure will be made available 2 weeks (14 days in advance). In the event of annual leave or office closure you will be notified 2 weeks (14 days) in advance. Please note although office support may be closed production and distribution of plans and services may remain in place.


1.8 LIABILITY / RISK

When following any of our plans advice or recommendations either in person or on your own you are doing so responsibly with your own guidance and take full responsibility for the effects on your body which you may experience along the way. As with any exercise program you assume certain risks to your health and safety. Any form of exercise program can cause injuries, and any of the plans from Mihails Tanciks MTstrength & Fitness is no exception. It is possible that you may become injured doing the exercises in your program, especially if they are done with poor form or with incorrect clothing or equipment. If you choose to participate in these risks, you do so of your own free will and accord, knowingly and voluntarily assuming all risks associated with such exercise activities. Our company does not act as medical doctors or any other professional other than the ones specified. The advice you receive is not meant as a substitute for medical advice. You must consult your doctor before beginning any of our plans exercise programs or services, without exceptions. Where therapeutic techniques are used for aiding recovery of sports injury’s although every care has been taken to minimise risk you fully understand harm may still occur and are willing to forego these risks and still receive care or treatment. You understand you are using the chosen plan product or service at your own risk and Mihails Tanciks MTstrength & Fitness is not responsible for any injuries or health problems you may experience or even death as a result of using any of Mihails Tanciks MTstrength & Fitness products or services.


1.9 INSURANCE

Mihails Tanciks MTstrength & Fitness maintains the correct and appropriate insurance with a reputable UK Insurer, we ensure our policy is renewed on an annual basis and details of our cover can be provided upon written request. Any and all potential claims need to be made in writing and a company representative will respond within 30 days.


1.9 INSURANCE

Mihails Tanciks MTstrength & Fitness maintains the correct and appropriate insurance with a reputable UK Insurer, we ensure our policy is renewed on an annual basis and details of our cover can be provided upon written request. Any and all potential claims need to be made in writing and a company representative will respond within 30 days.


1.10 DATA PROTECTION ACT 1998 and GDPR

Mihails Tanciks MTstrength may use your personal information to provide products and services you request for design purposes and to contact you for feedback on your use of such products and services. We will not send unsolicited marketing material to you address electronic or otherwise unless permission is obtained from customer directly. All information supplied will be held by Mihails Tanciks MTstrength & Fitness and will remain secure and confidential. Your details will only be used for research purposes and will not be passed on to any third parties or used for marketing purposes in accordance with the Data Protection Act 1998. The data will only be disclosed to employees of Mihails Tanciks MTstrength & Fitness to enable them to produce your plans or deliver services. The data will be kept securely and can be accessed or deleted at any time. If customer requires to see or delete all the data stored on his/her name, this can be done in a written format using electronic letter or through the post.



Marketing and Advertising

MTstrength & Fitness may take videos or photos during, before or after the sessions, which can be potentially used for educational, marketing or feedback purposes. Beforehand verbal or written permission will be obtained directly from the customer to allow MTstrength & Fitness to use any materials with the customers presence. Customer has a right to ask MTstrength & Fitness to delete any materials with the customers presence in a written or verbal format.


1.11 REFUNDS

Since Mihails Tanciks MTstrength & Fitness is offering non-tangible irrevocable goods and services we do not issue refunds once the order has been placed and all or portion of the product or service has been supplied or sent. As a customer you are responsible for understanding this when purchasing any product from our site and or in person. In the event of the training, food plans or therapies not being to your liking or taste this would not warrant a refund unless specified. Complaints which are based merely on the customer's false expectations or wishes will not be honoured. However, we realise that exceptional circumstances can take place with regards to both the character of the product we supply and your personal life. Therefore, we may honour requests for a refund for the following reasons: 1. Product not-as-described and as detailed above in our terms of business: such issues should be reported within 14 days from the date the product is received. Clear evidence must be provided proving that the purchased product is not as it is described either on the website and or in our terms and conditions. 2. In the event of serious debilitating illness or injury. Confirmation of this in the form of a doctor's note or medical certificate will need to be provided before consideration. 3. Relocation outside town/city area. Even if these conditions are met each case will be evaluated separately and a decision to issue a refund will be at the discretion of a representative of Mihails Tanciks MTstrength. & Fitness By paying for any product or by choosing to work with Mihails Tanciks MTstrength & Fitness you have fully read and understood the above terms of business and are therefore happy to proceed with your purchase and working with Mihails Tanciks MTstrength & Fitness.